Decades of Trusted Hot Tub Service
At Beachcomber Hot Tubs & Outdoor Living, we make hot tub ownership easy. Led by Service Manager Lisa Kozakewich, with over 20 years of experience, our team delivers reliable, friendly service you can trust.
From maintenance to repairs, our certified technicians are here to help, so you can relax knowing you’re in good hands.
Services
Heater Element Replacement
A hot tub heater element is a crucial part of your hot tub's heating system, responsible for warming the water. It works by using an electrical current to heat a coil, which then transfers that heat to the water.
There are different types of heater elements, with titanium being a popular choice due to its durability and resistance to corrosion. They also come in various power ratings, or kilowatts (kW), which determine how fast the water heats up.
You may need to replace your heater element if you notice any of these symptoms:
- The water is not heating up or is taking a very long time to get warm.
- Your hot tub's electrical breaker is frequently tripping.
- There is visible damage to the element, such as cracks or corrosion.
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Internal Leaks
If you've noticed a consistent drop in your water's level or a wet spot around your unit, don't worry - this could be a sign of a small internal leak. It's best to have these issues fixed promptly to avoid more extensive damage, especially with colder weather approaching.
Our expert team is ready to help. We'll find the source of the leak and make the seamless repair, ensuring your hot tub is in perfect condition for you to enjoy. Reach out to us below to schedule your service, or to talk with a technician.
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Error Code Troubleshooting
Has a mysterious error code appeared on your hot tub's control panel? Don't stress - we have the answers you're looking for.
Our team specializes in hot tub error code troubleshooting, and our knowledgeable Service Manager, Lisa, is an expert at diagnosing the cause of these codes and determining the necessary steps to fix them. Rather than trying to decipher the code on your own, let us take the guesswork out of it. Give us a call or click the button below to contact us and get your hot tub back in perfect working order.
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Component Upgrades
Is your hot tub not performing like it used to? A simple component upgrade from Beachcomber Hot Tubs & Outdoor Living can make a world of difference. Whether you're looking for new jets for a better massage or a new cover to seal in the heat and decrease your energy use, we’ve got you covered. Installing brand new, more efficient parts not only enhances your hot tub experience and boosts its resale value, but it can also significantly improve its energy efficiency. This translates to lower monthly costs, saving you money while you enjoy a better, more reliable soak. Let us help you revitalize your hot tub and bring it back to its best.
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Winterizing/ Seasonal Service
Even if a hot tub is empty, it's crucial to properly winterize it because "empty" isn't truly empty. When you drain the tub, water remains trapped in the internal plumbing, pumps, heater, and jets. When water freezes, it expands. This expansion can exert immense pressure, causing pipes to crack, pumps to burst, and the heater to be destroyed.
Winterizing your hot tub is a key part of protecting it during the colder months. Our certified technicians will come to your home and perform a complete winterization of your Beachcomber Hot Tub, including a full draining and clearing of all plumbing lines to prevent any damage from freezing. This one hour service is available for a flat rate of $125.
*Out of town mileage charges may apply
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Jet Replacement
Don't let worn-out or broken jets ruin your hot tub experience! If your Beachcomber's jets are cracked, missing parts, or just not performing like they used to, it might be time for a replacement.
We stock a wide selection of Beachcomber FlexJets at our location. Bring in your old or broken jets, and our team will help you find the correct replacements.
Our experts can also walk you through the various sizes and styles to ensure you get the perfect massage for your needs. We also offer discounted rates for a full hot tub jet replacement.
Contact us below for a quote on your specific model.
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Pump Repairs
Don't let worn-out or broken jets ruin your hot tub experience! If your Beachcomber's jets are cracked, missing parts, or just not performing like they used to, it might be time for a replacement.
We stock a wide selection of Beachcomber FlexJets at our location. Bring in your old or broken jets, and our team will help you find the correct replacements.
Our experts can also walk you through the various sizes and styles to ensure you get the perfect massage for your needs. We also offer discounted rates for a full hot tub jet replacement.
Contact us below for a quote on your specific model.
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
General Inspection
Do you want to make sure your hot tub is in perfect working order before winter? Whether you need a simple inspection or a full tune-up, our certified service technician can help.
Our technician will perform a comprehensive visual and mechanical inspection of your pumps and other key components, checking for any signs of corrosion or leaks.
*Out of town mileage charges may apply
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Hot Tub Moves
Planning to move or dispose of your hot tub? We can handle that for you.
Simply provide us with the distance between the two locations and a few photos of the pathways at both addresses. This helps us prepare for the job and give you an accurate quote. The cost will depend on the distance, the hot tub's brand, and the accessibility of the path from the tub to the driveway.
No matter the season or weather, we'll ensure your hot tub is moved safely and efficiently. Fill out the form below or call us at (780) 957-0200 to schedule your hot tub move.
With thousands of deliveries under his belt, our owner and lead hot tub mover, Dale Slater, is an expert in the hot tub industry. He has been moving all brands and sizes of hot tubs for years and takes pride in his meticulous attention to detail.
You can trust that your hot tub will be moved safely and arrive at its new destination in perfect condition.
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Circuit Board Service/Replacement
Is your hot tub acting strange? The control panel is the "brain" of your hot tub, and when it malfunctions, the issue often traces back to the main circuit board. A few signs may indicate that your Beachcomber Hot Tub's circuit board needs service or replacement:
- Unresponsive or erratic behavior: If your pumps, light, or heater won't turn on, or if they turn on by themselves, you may have a misfired signal from a faulty circuit board.
- Visible damage: Look for burn marks, melted components, or a "fried" smell around the circuit board. These are clear indicators of an electrical issue.
- Tripping the GFCI breaker: If your hot tub keeps tripping the GFCI breaker, it could be a sign that the circuit board has a short or other internal issue.
- Error codes that won't go away: While many error codes can be resolved with a simple reset, a persistent code may point to a deeper problem with the circuit board itself.
Diagnosing a faulty circuit board can be a complex task, and replacing it requires a professional touch. Give us a call or click the button below, and our team will be in touch to either troubleshoot the problem over the phone or set up a service call to get your Beachcomber Hot Tub back in top condition.
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Water Care Maintenance Packages
Are you tired of the work that comes with owning a hot tub?
Do you want to spend more time relaxing in it and less time cleaning filters or balancing chemicals? We can help.
Our Water Care Maintenance Packages are designed to take care of everything for you. You can choose between bi-weekly or monthly service, and our certified water care technician will handle all your hot tub's needs, including:
- Water testing and balancing
- Filter and surface cleaning
- Hot tub vacuuming
- General system checks
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Hot Tub Drain & Re-fill
For a rate of $125, we can send one of our technicians to handle your hot tub drain and refill.
Our service includes:
- Draining your hot tub quickly with a powerful submersible pump.
- Using a wet-dry shop vac to blow out the internal lines.
- Refilling the tub and adding the necessary chemicals.
*Out of town mileage charges may apply
Alternatively, give us a call at (780) 957-0200, or visit us in-store at:
11642 149th St, Edmonton
Hot Tub Water Care Maintenance Packages
Keep your hot tub in top condition without lifting a finger. Our Water Care Maintenance Packages provide professional, stress-free service so you can simply relax and enjoy a perfectly maintained hot tub.
Our skilled technicians will visit your home to perform a comprehensive service, including:
Water Chemistry Balancing: Ensuring your water is safe and perfectly balanced.
Filter Cleaning: Keeping your filtration system running at peak performance.
Full Inspection: A thorough check to catch any potential issues early.
Beachcomber Service FAQ's
What are your service rates?
Beachcomber Hot Tubs & Outdoor Living charges a standard rate of $125 per hour for service calls. Each visit requires a minimum one-hour charge. After the first hour, billing is calculated in 15-minute increments.
When should I expect the technician?
You’ll receive a morning or afternoon service window when booking. While we strive to be punctual, exact arrival times may vary due to the nature of previous service calls. Our technician will call approximately 30 minutes before arriving.
What areas do you serve?
We proudly provide service across Edmonton and surrounding communities, including Sherwood Park, St. Albert, Leduc, Beaumont, Devon, Fort Saskatchewan, Morinville, Spruce Grove, Stony Plain, Sturgeon County, Parkland County, and more.
Please note: Locations beyond a 40 km radius from central Edmonton may incur additional mileage fees.
Do you operate in bad weather?
Yes — our technicians work in most weather conditions. However, if extreme cold prevents safe or effective repairs, we may reschedule your service call or recommend transporting your unit to our shop for service.
Additional moving charges may apply.
How long does a typical service call take?
Most issues are resolved within the first hour. If additional time is required or the job is more extensive than expected, our technician will inform you during the visit.
Do I need to be home for my service call?
No, you don’t need to be home for your service call as long as our technicians can access your hot tub and its breaker panel.